Privacy Policy

Effective Date: February 25, 2026

This Privacy Policy explains how NERA Response LLC (“NERA,” “we,” “us,” “our”) collects, uses, shares, and protects information when you use our website, forms, and dispatch/referral services.

1) Information We Collect

Information you provide

Contact information (name, phone number, email address)
Property information (address/ZIP, service type, notes you submit)
Referral partner information (if you submit a referral)
Contractor onboarding information (if you apply to join the network)

Information collected automatically

Basic device and usage data (e.g., browser type, pages viewed, approximate location derived from IP)
Cookies or similar technologies used for functionality and analytics

2) How We Use Information

To coordinate and route your request/referral to appropriate independent contractors
To communicate with you about your request (including SMS, phone, and email)
To improve site performance, reliability, and security
To prevent fraud, abuse, and misuse
To comply with legal obligations and enforce our Terms

3) How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

With independent contractors to facilitate service coordination (e.g., your contact info and service details).
With service providers that help us operate (e.g., form routing, SMS delivery, hosting, analytics). They process data on our behalf.
For legal and safety reasons (e.g., to comply with law, enforce agreements, protect rights/safety, or respond to lawful requests).
Business transfers (e.g., merger, acquisition, financing, or sale of assets), subject to appropriate confidentiality protections.

4) Communication Consent and Preferences

By submitting a form, you consent to being contacted by NERA and/or independent contractors about your request or referral via phone, SMS/text, and email. Message/data rates may apply.

To opt out of SMS messages, reply STOP. For email, use the unsubscribe link when provided or contact us.

5) Data Retention

We retain information for as long as reasonably necessary to provide services, maintain operational records, resolve disputes, enforce agreements, and comply with legal obligations. We may de-identify or aggregate information for analytics and business planning.

6) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No security measures are perfect, and we cannot guarantee absolute security.

7) Your Choices and Requests

You may request access, correction, or deletion of your information by contacting us. We may need to verify your identity before fulfilling requests.

8) Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

9) Third-Party Links

Our site may include links to third-party sites. We are not responsible for their privacy practices.

10) Changes to This Policy

We may update this policy from time to time. The Effective Date above indicates the latest revision.

11) Contact

Privacy questions or requests: info@neraresponse.com

If you are a contractor applying to join the NERA network, additional operational verification steps may apply (e.g., collecting proof of insurance), which will be handled consistent with this policy.