Privacy Policy

Effective Date: February 25, 2026

This Privacy Policy explains how NERA Response LLC (“NERA,” “we,” “us,” “our”) collects, uses, shares, and protects information when you use our website, forms, and dispatch/referral services.

1) Information We Collect

Information you provide:

Contact information (name, phone number, email address)
Property information (address/ZIP, service type, damage details)
Referral partner information (if you submit a lead on behalf of a client)
Contractor information (if you apply to join our network)

Information collected automatically:

Basic device data (browser type, IP-derived approximate location)
Cookies used for essential site functionality and basic analytics

2) How We Use Information

To route your request to independent contractors for service coordination
To communicate with you via phone, SMS, and email regarding your request
To maintain the security and integrity of our platform
To comply with legal and regulatory obligations

3) How We Share Information

We do not sell your personal information.

      SMS Privacy Shield: Mobile information and opt-in data collected for SMS communications will not be shared with third parties or affiliates for marketing or promotional purposes.
    

We share information only in these limited circumstances:

With independent contractors: We share your contact and project info so they can provide the services you requested.
With service providers: Companies that help us deliver SMS, emails, or host our data. These providers are prohibited from using your data for their own purposes.
For legal reasons: To comply with valid legal processes or protect the safety of our users.

4) Communication Consent

By submitting a form, you provide express consent to be contacted by NERA and/or its contractor network regarding your request via phone, SMS/text, and email.

To Opt-Out: Reply STOP to any text message.
For Help: Reply HELP or email us.

5) Data Security & Retention

We use industry-standard safeguards to protect your data. We retain your information only as long as necessary to fulfill service requests, resolve disputes, and comply with Rhode Island state record-keeping requirements.

6) Your Choices

You may request to access, update, or delete your personal information at any time by emailing us at the address below.

7) Contact Us

Privacy questions or data requests: info@neraresponse.com